Terms and Conditions

Forms Of Sale

By Telephone:
From Monday to Friday from 10:30 to 14:00 and 17:30 to 20:30 pm and Saturdays from 11:00 to 14:00 h. in the number: 918587121.

On-line shop:

For Sale By e-mail:
send an e-mail to Pedidos@poloswing.es with your order and detailing in the subject: order and the references that you want to purchase.

General conditions

Products subject to stock availability.

Polo Swing reserves the right to change prices and specifications if necessary.

We are continually improving our products, so that the specifications and designs may vary during the term of this catalog.

In the case of differences between the prices in the catalog and stores, the stores


Prices of the products of Polo Swing, include the Value Added Tax (VAT) of 21% in Spain and Europe.

Shipping costs

Shipping costs are free.
For packages on delivery the customer is responsible for the 3% of the purchase by the cash on delivery with a minimum of 2 €.

The Canary Islands and the Balearic Islands:
Balearic Islands shipping costs 10 €
Canary Islands shipping costs 15 €
in case of doubt, consult with Polo Swing, S.L. in the number 91-858.71.21

The products listed in the store are available for immediate sale, or to supply in the term of delivery indicated.

In the event that they are exhausted any of the products ordered at the time of order, we will contact the buyer immediately, to provide an alternative product or refund the corresponding amount.

The preparation of the order is carried out on the same day of the receipt of the request and confirmation of payment is received before 17:00 h. In the event of a received after this time, the order will be shipped the next business day of receipt of an order.

(Performed by courier delivery)

Pole Swing, S.L. undertakes to send you your order within 72 working hours.

Forms of payment

In this mode, the customer can pay the amount of your order to the receipt of the same, delivering the total order amount directly to the delivering carrier. It is important to bear in mind that this mode of payment increases the price of the order, due to the costs for processing. These costs are always shown to the client after the selection of the method of payment and before finalizing your order. The commission of 5% is a refund on the order shipping costs, being the minimum charge for reimbursement of 3€.

Bank Transfer:
payment by bank transfer is the most used to make purchases on the Internet, as the ease of payment comes together with the confidence that the client deposits in the security of computer systems that implements its own bank. Must be performed to make your request in writing to the bank account that you indicate. Your order will be processed at the time of confirm the receipt of the transfer by our Accounting Department.

Bank: La Caixa
Bank Account:ES96 5813 8802 5102 0002 2100
Recipient: Polo Swing, S.L.
please indicate your order number and/or name and surname

Ciberpac: Credit Card

through the secure system of payment by card Cyberpac of laCaixa.

The Cyberpac accepts payment by Visa, MasterCard and JCB.
Implements secure sockets layer (SSL) encryption on all communications, which prevents the interception of information by third parties. Therefore, confidentiality is assured in all communications to be established during the transaction.
All transactions made through the Cyberpac will count with the best guarantees of security, confidentiality and integrity to the participating agents: cardholders and issuers, and shops and acquirers.

Credit card payments can be made through the secure PayPal system. Select the PayPal option in the purchasing process and proceed with the payment process within the platform PayPal.

If for any reason you need to expand the information in some of the methods of payment available, please do not hesitate to contact us at Atencionalcliente@poloswing.es or by calling us at the tlf. 918587121 or 609985544 Mobile.

Return Policy

Returns of non-defective products.

Polo Swing is designed to offer the best service and quality to its customers. If you are not satisfied with your order, you may return unwanted products during the 7 days after the date of receipt of the order. You should communicate to Pole Swing within that period and via e-mail, your desire to exercise the right of return. Excluded from processing requests via telephone, by not being able to be these reflected in a support that allows for subsequent verification.

You must assume the costs of shipment of the products to return. Products must be returned in the same conditions in which they were acquired, including the packaging and/or the original packaging, and under no circumstances have been used.

Returns of defective products.

If any of the products included in your order proves faulty or is damaged, Polo Swing will change the defective product with another in perfect condition or refund the purchase price of the same and shipping costs, once verified the defect or deterioration.

Cancellation of Orders

If for any reason you wish to cancel an order, please contact:
Customer Service: 858 21 71 91.
From Monday to Friday from 10:30 to 14:00 h and from 17:30 to 20:30 PM

Privacy Policy

When we need information for their part, always ask you expressly provide it to us voluntarily. The data collected through data collection forms web site or other means will be incorporated into an automated file of personal data which is responsible for the commercial pole SWING S.L.

This entity will treat the information confidentially and exclusively for the purpose of providing the requested services, with all the legal and security guarantees that imposes the Organic Law 15/1999 of 13 December on the Protection of Personal Data (LOPD) and the Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce.

POLO SWING S.L undertakes not to transfer, sell, or share data with third parties without your express approval. In addition, pole SWING S.L will cancel or rectify the data when they are inaccurate, incomplete or no longer necessary or relevant for their purpose, in accordance with the provisions of the LOPD.

The user may revoke the consent and exercise the rights of access, rectification, cancellation and opposition to that effect to the social direction of POLO SWING S.L, identifying properly and visibly indicating the concrete right is exercised.

POLO SWING S.L takes the security levels required by the Data Protection Act and its implementing regulations. However, pole SWING S.L assumes no liability for damages resulting from third parties can cause alterations in the computer systems, electronic documents or user files.

POLO SWING S.L may use cookies during the provision of services on the website. Cookies are physical files of personal information hosted on the user's Terminal. The user has the possibility to configure your browser in such a way as to prevent the creation of cookie files or warn of the same.

If you choose to leave our site through links to web sites not belonging to our organization, POLO SWING S.L is not responsible for the privacy policies of such web sites or the cookies that they can store on the user's computer.

Our policy with respect to e-mail focuses on forward only communications you have requested to receive. If you prefer not to receive these messages by e-mail we will offer through them the possibility of exercising its right of cancellation and waiver of the reception of these messages, in accordance with the provisions of title III, article 22 of the Law 34/2002 of Services for the Information Society and Electronic Commerce (LSSI).